Banking Insights

September 08, 2022  |  by Louise Coles

In addition to changing consumer behavior and the rise of challenger banks, digitization through data is playing a crucial role in the changes that are happening in the banking industry. In this blog we explore three drivers that are contributing to a more dynamic marketplace.

September 01, 2022  |  by Scott Anderson

Let’s face it, gaining product information and advice, developing a financial plan and completing the transactional tasks required for one’s daily financial wellbeing won’t ever be as emotionally gratifying as other aspects of our daily lives. …or could it be?

June 13, 2022  |  by Juergen Kisters

Be it driving growth or reducing costs, modern technology enables financial institution to transform their operations while fulfilling their consumers’ needs for innovation, security, and flexibility. Change must occur to meet the requirements of more digital-oriented consumers and compete with other digital-only competitors.

May 30, 2022  |  by Diebold Nixdorf

With customers expecting more every day, financial institutions need to ensure their current platform offering provides the meaningful customer experience modern consumers expect; this is where product experience (PX) becomes critical.

May 18, 2022  |  by Stefan Plattmann

Today, conveniently placed off-premise ATMs are becoming the go-to channel for physical fulfillment. With new capabilities, open APIs and flexibility that far exceeds legacy infrastructure, modern ATMs enable FIs to leapfrog over the limitations that have hampered their modernization efforts in the past.

April 04, 2022  |  by Jerome Amara

Times have changed and changing the financial services provider has become much more easy and more common than it was a few years ago. All the more reason to keep consumers happy and avoid any kind of frustration like Out-of-service ATMs. Keeping you ATM fleet running 24/7 is the goal, but how to get there?

February 14, 2022  |  by Nirantak Kumar

From cardless transactions to interactive video teller, advanced marketing at the ATM and more, you need to think strategically about your branch transformation and digital strategies, so you have an answer to the pivotal channel-choice question.

February 07, 2022  |  by Michael Engel

Once banks break from the traditional, channel-centric approach that often stifles innovation, they'll be able to offer dynamic digital ecosystems that match customers' need for the "always on" solution.

January 10, 2022  |  by Diebold Nixdorf

Doing nothing isn't the way to go, but a Big Bang approach is risky and expensive. A phased, agile approach to updating payments platforms is less risky and allows banks to ramp up legacy systems step-by-step, channel by channel, and transaction by transaction.

December 13, 2021  |  by Jodi Neiding

Although digital and automated transactions are growing, it doesn’t mean that banks can’t provide unique experiences at these channels while maximizing opportunities to generate leads, cross-sell and reinforce cross-channel richness.